Ck33e Privacy Policy — Your Data Is Safe With Us

Ck33e is a trusted online Sports Betting platform offering safe and transparent services to users in Bangladesh. We understand that when you share your information with us, you're placing a great deal of trust in us — and we take that trust seriously.

This Privacy Policy explains what information ck33e collects, why we collect it, how it is used, and what rights you have. We want you to use our platform with full confidence and complete transparency.

This policy applies to ck33e's website, mobile app, and all other digital services. If you have any questions, don't hesitate to reach out to our support team.

Ck33e only collects information that is genuinely necessary to provide our services. We do not collect excessive or unnecessary data. The table below clearly outlines what type of information is collected and under what circumstances.

Special Policy for Sensitive Data:

• Copies of your national ID or passport are collected solely for KYC verification and, once verified, are stored in encrypted form on secured servers.
• No full card numbers or complete bank account details are stored on our servers.
• Ck33e does not collect biometric data such as fingerprints or facial images.

Ck33e uses your data only for specific, legitimate purposes. We do not use your data in any way beyond what is outlined below.

• Account Management: To handle registration, login, password recovery, and overall account security.
• Financial transaction processing: To process deposits and withdrawals securely and to maintain transaction records.
• Identity verification: To complete the KYC process and prevent money laundering and fraud.
• Service improvement: To analyse how you use the platform and make it faster and easier to navigate.
• Personalized experience: To analyse your sports preferences and betting patterns in order to show you relevant offers.
• Customer Support: To help resolve your issues and handle any complaints you may have.
• Legal Compliance: To submit required reports as requested by regulatory authorities.
• Promotional Communications: To send you special offers and bonus information, with your consent.

If you no longer wish to receive promotional messages, you can disable notifications at any time through your account settings or by contacting our support team.

Ck33e uses industry-standard security measures to keep your data safe. Our servers are always protected with up-to-date security patches.

How We Keep Your Data Secure:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• All stored data is protected with AES-256 encryption.
• Passwords are never stored in plain text — only in hashed form.
• Two-factor authentication (2FA) is available, and we strongly recommend all users keep it enabled.
• If suspicious login activity is detected, your account will be locked automatically.
• Server access is restricted to authorized personnel only.

Data retention period:

• Data for active accounts is retained for as long as the account remains open.
• Following account closure, transaction records may be retained for up to 5 years to meet legal and compliance obligations.
• Data from inactive accounts is automatically deleted after 2 years, unless retention is required by law.
• Marketing data is deleted immediately once you withdraw your consent.

Ck33e does not sell your personal data to any third party. However, limited data sharing may occur with specific partners where necessary to operate our services.

Limited circumstances in which data may be shared:

• Payment processors: Necessary information is shared with authorised payment gateways to process financial transactions. These providers are required to comply with our privacy standards.
• KYC verification services: Only the necessary documents are shared with our approved KYC partner for identity verification purposes.
• Legal Obligation: We may be required to disclose data pursuant to a legal order from a court or regulatory authority. In such cases, we provide only the minimum information necessary, in accordance with legal advice.
• Fraud Prevention: We may cooperate with relevant authorities to detect money laundering or fraud.
• Business Restructuring: In the event of a merger or acquisition involving ck33e, data may be transferred to the new entity — however, that entity will be bound by this Privacy Policy.

Ck33e uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and make the platform more effective.

Types of cookies we use:

• Essential cookies: These are essential for maintaining login sessions, security verification, and core platform functionality. They cannot be disabled.
• Preference Cookies: Used to remember your language preference, theme settings, and other customisations.
• Analytics Cookies: Used to understand which parts of the platform are most visited. This data is entirely anonymous.
• Security cookies: Used to detect suspicious activity and prevent the creation of multiple accounts.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

As a ck33e account holder, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.